# Mail

> Read, search, reply to and send your Outlook mail inside Whorl, and see how Whorl shows a send it could not confirm.

Source: https://docs.whorl.work/mail

Mail shows your Outlook mailbox inside Whorl, so you can read a conversation, reply and send without leaving your work. It needs a connected Microsoft 365 account. See [Microsoft 365](/microsoft-365).

Mail is in the sidebar. If your company runs Conversations and Calendar in Whorl without Microsoft 365, Mail is removed. See [Microsoft 365](/microsoft-365#without-microsoft-365).

## Read your mail

The Mail page lists messages for the folder you pick. Inbox, Sent, Drafts and Archive are the quick folders, and the **Folder** control reaches the rest.

The list shows who the mail is **From** (or who it went to, in Sent), the **Subject** and when it was received or sent. Narrow it with the filters:

- **Folder** chooses the folder.
- **Read status** is **All**, **Unread** or **Read**.
- **Attachments** is **All**, **With attachments** or **Without attachments**.

Choose **Clear filters** to start over.

Open a message to read the whole conversation. Messages in a conversation come from Microsoft, oldest first, each in its own card. The message you opened is expanded, and you can open or close others. Long quoted history is hidden behind **Show quoted text**, and **Hide quoted text** puts it away. A message from outside your company shows an **External** badge beside the sender. Images from outside are blocked until you allow them.

Attachments appear under the message. Choose **Download** to save one.

## Reply, forward and organize

On a message, use **Reply**, or the **More** menu for **Reply all**, **Forward**, **Mark as read**, **Mark as unread**, **Archive** (or **Move to Inbox** when it is already archived), **Delete**, **Move to** another folder and **Copy link**.

Choose **New mail** to write a message. Add recipients, with **Add Cc** and **Add Bcc** when you need them, then a subject and a message, and choose **Send**. A message you start and do not send waits in Drafts.

## When a send is not confirmed

Whorl asks Microsoft to send, move or change a message. If Microsoft does not answer clearly, Whorl does not guess. It shows a notice such as **Send not confirmed** with "Whorl couldn't confirm this went through. Check Outlook before trying again." Check Sent in Outlook before you try again, so you do not send twice. Whorl never retries an unknown result on its own.

If Outlook refuses a change, for example because the message was already moved or deleted in Outlook, Whorl says so and shows what changed first. See [Microsoft 365](/microsoft-365#write-results) for what Applied, Conflict and Needs review mean.

## When Mail is out of date

- **Syncing your mail** appears while Whorl first loads your mailbox.
- **Mail may be out of date** appears when Whorl could not refresh. It keeps showing the last complete inbox.
- **Mail sync failed** means the refresh did not work. Choose **Retry**.
- If your Microsoft sign-in expired, reconnect in **Settings → Company → Integrations**.

## Agents and your mail

An agent that works for you can read and send your mail, as you and with your access. Disconnecting Microsoft 365 stops that right away. A Captain's own email address is separate from your mail. See [Captains](/captains).

## Related

- [Calendar](/calendar)
- [Conversations](/conversations)
- [Search](/search), which also finds mail